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Case study · Telecom · Saudi Arabia

Virgin Mobile KSA: Consumer mobile app

An end-to-end mobile app for one of Saudi Arabia's fastest-growing mobile operators—plans, eSIM, usage, top-ups and support.

Virgin Mobile KSA Consumer mobile app screenshots

01 · The challenge

A digital-first mobile operator needs customers to do everything in the app—activate an eSIM, manage plans, track usage and get help—in Arabic or English, without calling support.

02 · The solution

DevGate delivered the consumer app: a full eSIM activation flow with RSP integration, real-time usage dashboards, top-ups, plan management and live support, with Arabic RTL and English switching.

  • eSIM activation with RSP integration
  • Real-time data, call and SMS usage dashboard
  • Plan management and top-ups
  • Bilingual Arabic (RTL) and English UI

03 · The result

  • 1M+ active users
  • 4.7★ rating on the App Store and Google Play
  • 60% of support requests deflected to self-serve flows

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